Products may be returned within 30 days of purchase.  Prior to returning, please call 800-728-1238 or email us for a Return Authorization Number (RAN).  All items must be returned to 95 Golden Hill Rd., Danbury, CT 06811 in original condition regardless of original shipping location.  All parts, manuals, warranties, DVDs, accessories and original packing materials must be returned. 

All returns are subject to a 15% restocking fee.  Customer is responsible for "actual" original shipping costs and any missing items.